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Terms and conditions

These Terms and Conditions ("Agreement") govern your use of our website and the delivery services we provide. By accessing or using our website and placing an order for delivery, you agree to be bound by this Agreement. If you do not agree with any part of these terms, please refrain from using our website or placing an order.

1. Delivery Services:

  • Our website provides delivery services for the products listed on our platform. We aim to deliver your order to the specified location within the designated timeframe.
  • Delivery availability, areas covered, and delivery fees may vary and are subject to change without prior notice. Please review the relevant information provided during the ordering process.

2. Ordering Process:

  • When placing an order, you must provide accurate and complete information, including delivery address, contact details, and payment information.
  • By placing an order, you confirm that you are legally authorized to use the payment method provided and that the information provided is accurate and valid.

3. Delivery Terms:

  • We will make reasonable efforts to deliver your order within the specified timeframe. However, delivery times may vary due to factors beyond our control, such as weather conditions, traffic, or other unforeseen circumstances.
  • You are responsible for ensuring the accuracy and completeness of the delivery address. If the delivery is unsuccessful due to incorrect or incomplete information provided by you, additional charges may apply for redelivery or order cancellation.
  • If you are not available to receive the delivery, we may attempt redelivery, leave the package in a safe location, or reschedule the delivery based on our discretion.

4. Ownership and Risk:

  • Ownership of the products passes to you upon delivery.
  • Risk of loss or damage to the products passes to you upon delivery. We are not liable for any loss or damage that occurs after the delivery has been completed.

5. Cancellations and Refunds:

  • Cancellation requests should be made within the specified timeframe (within 24 h for week delivery and click and collect, before 18:00 for same day delivery) after the ordering process. We reserve the right to charge a cancellation fee of at least 5 €  if applicable.
  • Refunds are possible in case of eligibility. Please contact our support team.

6. Limitation of Liability:

  • We strive to provide accurate and reliable delivery services. However, we do not guarantee the availability, accuracy, or reliability of our website or the delivery services at all times.
  • We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or the delivery services, including but not limited to damages for loss of profits, data, or business opportunities.

7. Governing Law and Jurisdiction:

This Agreement shall be governed by and construed in accordance with the laws of EU. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of EU.

8. Modifications to the Agreement:

We reserve the right to modify or update this Agreement at any time without prior notice. It is your responsibility to review this Agreement periodically for any changes.

Please review our Privacy Policy, which governs the collection and use of personal information on our website. If you have any questions or concerns about these Terms and Conditions, please contact us through the provided contact information on our website.