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This Return Policy outlines the conditions and procedures for returning products purchased through our website. By using our website and making a purchase, you acknowledge and agree to the return conditions stated below.

1. Eligibility for Returns:

  • To be eligible for a return, the product must be purchased directly from our website.
  • Returns may be accepted for eligible products within the specified timeframe. The timeframe for returns may vary depending on the product. Please contact our customer support team for the specific return period.

2. Return Process:

  • To initiate a return, please contact our customer support team within the specified timeframe. Provide details such as the order number, purchase date, reason for the return, and any supporting documentation or evidence, if applicable.
  • Our customer support team will guide you through the return process, which may involve providing a return authorization or shipping label, if necessary.
  • Please ensure that the product is securely packaged for return shipment to prevent damage during transit.

3. Condition of Returned Products:

  • Returned products must be in their original condition, unopened, unused, and free from any signs of wear or damage.
  • All original product packaging, accessories, manuals, and promotional materials must be included with the return.

4. Non-Returnable Items:

  • Certain items may be non-returnable for hygiene reasons, such as personal care products, perishable goods, or intimate apparel.
  • Customized or personalized items may also be non-returnable unless there is a manufacturing defect or error on our part.

5. Refunds and Exchanges:

  • Once the returned product is received and inspected, we will process the refund or exchange, as applicable.
  • Refunds may be issued through the original payment method used for the purchase or via an alternative method at our discretion.
  • If an exchange is requested, we will arrange for the replacement product to be shipped to you, subject to availability and any price differences.

6. Shipping and Return Costs:

  • Unless there is a manufacturing defect or error on our part, return shipping costs are generally the responsibility of the customer.
  • In case of a manufacturing defect or error, we will provide a prepaid shipping label or reimburse the return shipping costs, as appropriate.

7. Damaged or Defective Products:

  • If the product you receive is damaged or defective, please contact our customer support team immediately. Provide relevant details and, if possible, include photos or videos showing the issue.
  • We will work with you to resolve the issue, which may involve sending a replacement product, issuing a refund, or providing a repair solution.

8. Changes to the Return Policy:

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

9. Contact Us:

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact our customer support team using the provided contact information on our website.

Please note that this Return Policy does not override any statutory rights you may have as a consumer under applicable laws.